FAQs

SHIPPING POLICY
DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide!

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Your order will take between 10 to 20 business days to arrive at your door once your order is processed.

Delivery times may vary due to certain restrictions in some countries. We apologize for this, but it is out of our control.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

CAN I CHANGE MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to amend your order before you click “complete order” because after you place your order, you will be unable to make any alterations.

WHERE IS MY ORDER?

You will receive an email with tracking information once your order is sent out from our warehouse. This can take between 3 to 5 business days after we receive your order.

HOW DO I TRACK MY PACKAGE?

You can track your parcel via the email we send you after you place your order. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

CAN I RETURN OR EXCHANGE AN ITEM?

We are adhere to a strict store policy and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly at sales@boostingbags.com  so we may resolve your issue with the product.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at sales@boostingbags.com

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel). If 7 days have gone by since your product was received, we are unable to offer you a refund or exchange.

WHERE WILL MY ORDER BE SHIPPED FROM?

We have fulfillment centers across the globe in Asia, the U.S., Canada and Australia.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US $10. Do ensure you update us via email with the correct and complete address as soon as you can.